Supplemental Reading
| MS Word Articles |
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| CRM (Cigna Fiasco) |
| CRM (Pain Free CRM - BCBS) |
| SCM (Supply Chain Management) |
| Decision Support |
| Genetic Algorithms (FortuneTelling) |
| Overview of Enterprise Systems,CRM,SCM,KM Systems |
| ERP |
| Cost Benefit |
| Decision Tree Analysis |
| Pareto Analysis |
| Project Selection |
| Privacy |